Protecting resident data and maintaining platform security is our top priority. Learn how NeighbourLoop keeps your community safe.
Your residents' data is protected by industry-leading security measures and strict privacy policies.
All data transmitted between users and our servers is encrypted using industry-standard TLS 1.3 protocols.
We only collect the minimum data necessary to provide our services, respecting user privacy.
Residents have full control over their privacy settings and what information they share.
Our platform is designed to meet international privacy standards and regulations.
Multi-layered verification ensures only actual residents can access your building's community.
Residents verify their address through secure location verification, ensuring only actual residents can join.
Optional integration with property management systems for seamless resident verification.
Additional security layers to protect resident accounts from unauthorized access.
Unique, time-limited tokens ensure secure building access without exposing personal data.
Enterprise-grade infrastructure and security practices protect the platform from threats.
Our platform runs on enterprise-grade cloud infrastructure with multiple security layers.
Regular third-party security assessments to identify and address vulnerabilities.
Security is built into every stage of our development process.
Comprehensive incident response procedures to handle any security events.
Comprehensive safety tools and moderation systems maintain a respectful community environment.
Proactive and reactive content moderation to maintain a safe community environment.
Tools that empower residents to control their experience and report concerns.
Clear guidelines and enforcement to maintain a respectful, safe community.
Systems to detect and prevent fraudulent activity on the platform.
Our unique approach to residency verification proves someone lives at a property without exposing sensitive details.
Resident confirms they're physically at the property address just once during signup.
Neighbors see the building, not specific unit numbers. Privacy is protected by default.
Location data is deleted after verification. No ongoing tracking or storage.
Built from the ground up to protect resident identity
Common questions about NeighbourLoop's security practices.
We use a multi-layered verification approach. Residents can verify through location-based verification (confirming they're physically at the property), PMS integration (automatic verification through your property management system), or manual approval by property staff. Only verified residents can access the building's community.
Have a security question?
Contact our security team at security@nbrloop.comOur team is happy to discuss our security practices in detail and answer any questions about protecting your residents' data.
For urgent security concerns, email security@nbrloop.com